Refund policy

Effective Date: 24-04-2026
Website: https://helbredenutraherbs.com/

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1. Overview

At Helbrede Nutra Herbs, we are committed to delivering high-quality herbal products. Please read our policy carefully before making a purchase.

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2. Replacement Policy (Defective Products Only)

• Replacement is only applicable if the product received is damaged, defective, or incorrect.
• Customers must report the issue within 7 days of delivery.
• To request a replacement, you must provide:
  • Order ID
  • Clear photos or videos showing the defect
• After verification, we will arrange a replacement at no additional cost.
  - But in the following rare and unfortunate scenarios, we will be more than happy to send across a replacement, if the request for replacement has been raised within 7 days of delivery of order
  
• 1. Wrong products delivered
  
• 2. Missing products in the order
  
• 3. Damaged products delivered
  
• 4. Expired products delivered
  
  You can raise a replacement request by messaging us on whatsapp here +917009040553 or u can mail us at info@helbredenutraherbs.com
  
•  Our customer happiness executives might ask for additional information before processing the request

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3. No Refund Policy

• All sales are final.
• We do not offer refunds once a product is sold.
• we only offer exchange or replacement for products
• Refund requests will not be accepted under any circumstances.

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4. Conditions for Replacement

• The product must be unused and in its original packaging.
• Requests made after 7 days of delivery will not be accepted.
• Products damaged due to misuse, improper handling, or normal wear and tear are not eligible.

   

• Show a Proper Unboxing Video for Replacement Requests

   

• To process a product replacement, you must record a clear unboxing video showing the product in its original condition.

  Video Requirements:

  • Start recording before opening the package.

  • Show the sealed parcel with the shipping label clearly visible.

  • Record the entire unboxing in one continuous video (no cuts or edits).

  • Clearly show the product in its original condition, along with all accessories and packaging.

  • If the product is damaged, defective, or incorrect, make sure the issue is clearly visible in the video.

  Note: Replacement requests submitted without a proper unboxing video may not be approved.

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5. Replacement Process

• Once approved, the replacement will be shipped within 3–5 business days.
• Delivery timelines will follow standard shipping durations.
• Once your replacement request has been processed and approved, a new Order ID will be generated. You can find the new Order ID in your Order History section. Alternatively, we will share the new Order ID with you via WhatsApp.

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6. Contact for Claims

To request a replacement, contact us at:
Email: info@helbredenutraherbs.com
Phone: +91 7009040553